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November Wind Storm

PSE CEO Mary Kipp: Thank you to our customers and crews

A video message from PSE President & CEO Mary Kipp thanking customers for their patience during one of the worst storms to hit in decades, and thanking the amazing crews who worked tirelessly to restore power to customers.

alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Get rewarded for adjusting your electric vehicle charging on days when demand for energy is forecasted to peak.

Enroll in PSE Flex EV and receive $50 upfront. Plus, you'll earn $0.50 for every kilowatt-hour of electricity saved during Flex events. You’ll also be automatically entered to win one of two $250 gift cards every month (except October and April) just for enrolling.

If you charge at home, there are two methods you can choose to participate - through your vehicle’s onboard telematics or through your connected Level 2 charger. Please note you can enroll in either program, but not both at the same time.

Method 1: Enroll your compatible EV

Enrollment in PSE Flex is currently accepted from the following electric vehicle brands. The vehicle must have an active subscription to the manufacturer's connected services.

Refer to our FAQ below for specific model eligibility and the required manufacturer’s connected service subscription. To participate in Flex events, EVs need to be located at their designated home address when charging.

Compatible vehicle brands

If your vehicle is not listed, you may be able to enroll through your home charger instead (Method 2 below).



  • BMW
  • Ford (Coming soon)
  • Hyundai
  • Jaguar
  • Kia
  • Land Rover
  • Lexus
  • Nissan
  • Tesla*
  • Toyota
  • Volkswagen

*Tesla vehicles require additional steps for enrollment. Download our step-by-step guide for assistance with the process.

Compatible vehicle brands

If your vehicle is not listed, you may be able to enroll through your home charger instead (Method 2 below).



  • BMW
  • Ford (Coming soon)
  • Hyundai
  • Jaguar
  • Kia
  • Land Rover
  • Lexus
  • Nissan
  • Tesla*
  • Toyota
  • Volkswagen

*Tesla vehicles require additional steps for enrollment. Download our step-by-step guide for assistance with the process.

Method 2: Enroll your compatible charger

Enrollment in PSE Flex is available for Level 2 chargers from the following brands. Refer to our FAQ below for specific models from each. Click the name of your device below to sign up.

*Chargepoint chargers require additional steps for enrollment. Download our step-by-step guide for assistance with the process.

Note: Juicebox chargers are currently not supported by Flex EV due to the closure of Enel X North America and the discontinuation of software connectivity. Should Enel X resume operations, support may be reconsidered.


What happens after I enroll?

Depending on the method you choose to participate, PSE will send a remote signal to either your vehicle or charger that will pause charging for a short time on days when there is high demand for electricity, known as “Flex events.” For example, a Flex event might occur on a day with hotter or colder weather than normal when we tend to use more energy to cool and heat our homes.

Flex events will only occur during the hours of 7 a.m. to 10 p.m., typically lasting between 2-4 hours each, and will never take place on holidays (see list below). Winter events can occur from Nov. 1 to March 31 and summer events can occur from May 1 to Sept. 30.

Holidays

  • New Years
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Participation in Flex events is entirely voluntary, you can always choose not to participate. Please note that electric vehicles will only be dispatched if they are charging at the home address registered with PSE.

Need a new charger? Upgrade and save

If not using your vehicle’s onboard telematics, enrollment in PSE Flex will require a Level 2 charger, which provides faster and more convenient electric vehicle charging at home. If you’re interested in upgrading to Level 2 charging, PSE Up & Go Electric Home Charging offers residential electric customers rebates up to $300 – and up to $600 for income-qualified customers through our Empower Mobility program. You can even receive your rebate instantly when you purchase a charger through the PSE Marketplace.

FAQ
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Program Details
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EV enrollment
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EV charger enrollment
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Flex events
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Flex EV participation

ChargePoint™ is a trademark of ChargePoint Inc.
Wallbox™ is a trademark of Wallbox USA Inc.
EvoCharge™ is a trademark of EvoCharge Inc.
Juicebox™ is a trademark of Enel X Way USA LLC.

Flex Rewards Support
Flex EV support

Flex EV is administered on behalf of PSE by AutoGrid.

For the fastest assistance, you can contact AutoGrid's customer support directly at flex@jiado.net or by calling 1-888-292-0502

Flexsaver Login
Manage your Flex EV account

Already enrolled? Access the FlexSaver portal to review earnings and adjust settings. New users can sign up now.

Marketplace
Purchase a Level 2 EV charger

Visit the PSE Marketplace to buy a charger approved for PSE Flex and receive up to $300 in PSE instant rebates.

Must be a qualified PSE residential electric customer to receive the PSE instant discount. Income-qualified customers get even higher rebates!